**Refund Policy**
We want you to be completely satisfied with your purchase from RoamFreePrints. If you are not entirely happy with your order, we offer a refund or exchange subject to the following terms and conditions:
1. **Eligibility**:
– Refunds or exchanges are available for items that are damaged, defective, or incorrect upon receipt.
– Customized items with errors or quality issues caused by our production process are also eligible for a refund or exchange.
2. **Notification and Timeframe**:
– To initiate a refund or exchange, please contact our customer support team at [contact information] within [number of days] days of receiving your order.
– Please provide a detailed description and, if possible, attach photos or evidence of the issue.
3. **Return or Exchange Process**:
– Our customer support team will guide you through the return or exchange process, including providing a return shipping label if necessary.
– Please ensure that the items are returned in their original condition, unused, and with all packaging materials.
– Once we receive the returned items, we will inspect them and process the refund or exchange as appropriate.
4. **Refund Options**:
– If you choose a refund, the original payment method used for the purchase will be credited within [number of days] business days, depending on your payment provider’s policies.
– Please note that any shipping fees or custom fees paid on the original order are non-refundable.
5. **Exclusions**:
– Items that have been damaged due to improper handling or misuse by the customer are not eligible for a refund or exchange.
– Customized items with errors or quality issues caused by incorrect information provided by the customer are also excluded from refunds or exchanges.
6. **Non-Returnable Items**:
– For hygiene reasons, certain items such as personalized apparel (e.g., underwear, socks) or items that are intimate in nature (e.g., personalized jewelry) are non-returnable unless they are damaged or defective upon receipt.
7. **Customer Satisfaction**:
– At RoamFreePrints, customer satisfaction is our top priority. If you have any concerns or questions regarding your order or our refund policy, please contact our customer support team. We are here to assist you and ensure your satisfaction.
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Remember to review and modify the refund policy to fit your specific business needs, legal requirements, and any additional terms or conditions you may have. It’s always advisable to consult with a legal professional to ensure compliance with applicable laws and regulations.
